![]() ![]() Edited and posted knowledge base documentation and to SharePoint portal.Lead technician and trainer on Office 365 migration, testing applications and documenting differences.Tasked with solving the most difficult and perplexing problems with user applications.Modules included, for example, creating macros, mail merge, visual basic, pivot tables, delegating mail authority. ![]() Conducted just - in-time beginner to advanced levels applications modules and one-on-one sessions for various office units (applications include Microsoft Office 2010, including Visio and Project, Lync 2010, Adobe Acrobat Pro DC, etc.).Instructional design and technical writing experienceĪpplications Taught, Supported and/or Used: Varying levels and versions of Microsoft Office (including Office 2010 Word, Excel, Access, PowerPoint), Visio, Outlook and Exchange, Internet Explorer, Firefox, and Chrome browsers, iManage DeskSite/WorkSite/FileSite 8.DOCS Open, WBDocs, Elite, SoftSolutions and 5 DMS software, ElectricMail spam filtering, WordPerfect, Lotus Notes, Lotus Sametime, Confidential Lotus iNotes Web Access client, Legal Key, Lotus 123, Delta View, Softwise Macrosuite DocX Tools, DTE, Sage Carpe Diem, TimeVantage, Litera Metadac, CMS, LexisNexis and Concordance electronic filing, Terminal Server, VPN, Workshare Compare, HEAT, Service Desk Manager, Remedy and IQ Track Logmein and PC Anywhere remote access, Outlook Web Access, Box, Service One systems management tool, FTP applications, Adobe Acrobat, WebEx, GoToMeeting, Microsoft Management Console remote access snap-in some SharePoint, Linux and Dreamweaver use, and dozens of proprietary applications. ![]()
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